Terms and Conditions (“Terms”)

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the www.tropicalcubanholiday.com website (the “Service”) operated by P&P group Ltd liab. Co. (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

These are the terms and conditions that govern all bookings made through our booking services, whether through our websites, mobile websites or mobile applications.

Your use of the Tropical Cuban Holiday Website and any bookings you make via the Tropical Cuban Holiday Sites are subject to these terms and conditions (the “Terms”).

Booking
We facilitate the processing and booking of accommodation and transport. We do not provide, own or run any travel/accommodation or transport services ourselves and we do not provide, own or run any accommodation or transport service.

You confirm that you are of sufficient age to use the Tropical Cuban Holiday Sites lawfully, enter into a contract and to create binding legal obligations for any liability you may incur as a result of the use of the Tropical Cuban Holiday Sites. You understand that you are financially responsible for all uses of the Tropical Cuban Holidays Sites by you and those using your log-in information. Our Service does not address anyone under the age of 18.

When you make a booking using the Tropical Cuban Holiday Sites, you agree to enter into a contract for travel services and your contract for travel services (including accommodation and transport service) is with the travel services provider, not Tropical Cuban Holiday, as we are only acting as agent for the travel services provider. It is the travel or transport services provider’s responsibility to provide you with the travel or transport services. We are not responsible for the fulfilment of any booking made through the Tropical Cuban Holiday Sites or for the quality of any accommodation or any other travel or transport services that are booked.

Making a booking

For users who do not require any services, access to our service is free of charge. Through Tropical Cuban Holiday you will be contacted directly to the owner as well as all the planing of your trip, booking  etc. and must be paid directly by the owner.

If the traveler wants that Tropical Cuban Holiday organizes your trip, tours, bookings and other services, then you will be required to pay a fee in advance. Once confirmed the payment, you will receive the confirmed services from Tropical Cuban Holiday.

The booking amounts do not include taxes; users are responsible for paying any taxes that may apply.

You will be responsible with any other additional payments for any additional services subsequently agreed with the travel services provider and, where applicable, payment of the travel services provider’s service charges and taxes, pursuant to the terms and conditions of trade applied by such travel service providers.

If you wish to book or purchase any product or service made available through the Service (“Purchase and/or Product”), you may be asked to supply certain information relevant to your Purchase or Booking including, without limitation, your credit or debit card number, the expiration date of your credit card, your billing address, your email address and your shipping information. By making a booking with your credit card or debit card as well as through the direct debiting procedure, you agree to accept the relevant cancellation and no-show policy of the travel and transport services provider as set out in its terms and conditions.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases and/ or bookings.

We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected.

Cancellation
To ensure a secure process, all cancellations must be processed through Tropical Cuban Holiday Sites. Please contact us via email.

Cancellations must include the booking reference and must be sent from the user’s email address registered on Tropical Cuban Holiday Sites. Note that the cancellation is not official until you receive an email confirmation from our support team.

3.1 Cancelation fees If a guest cancels at least 45 days prior to the date of check-in before 12 noon, CET (Central European Time), we reimburse 40% of the total amount.

-For cancellations made less than 30 days prior to check-in, 30% of the total amount will be refunded.

-For cancellations made less than 20 days prior to check-in, 20% oft the total amount will be refunded.

-For cancellations within 10 days prior to arrival, nothing will be refunded.

The fee’s that you will be charged in your settlement currency will be calculated by converting the deposit price into your settlement currency using Tropical Cuban Holiday standard exchange rates, as well as refunds.

Your non-arrival by the agreed check-in time may result in the cancellation of your entire booking. Nothing will be refunded. Any amendments to your booking must be notified to and agreed with the travel services provider directly (but no refund of all or any part of the deposit will be made). In making a booking, it shall be your responsibility to disclose to the travel services provider any requirements or special facilities that you or a member of your party may need as a result of any medical conditions.

When a booking is confirmed we will issue the booking confirmation on behalf of the travel services provider for each booking, but will not provide information about any charges for additional services. We will endeavour to ensure that the booking confirmation includes details of all taxes charged by the travel services provider. We strongly recommend you check and confirm with the travel services provider the precise terms and conditions upon which the travel services provider makes the reserved service available to you upon receipt of the booking confirmation. The reference numbers included on the booking confirmation should be quoted in all enquiries, cancellation or modification of the booking.

If the host / owner cancels the booking prior to the arrival date, Tropical Cuban Holiday will help the guest to find an alternative accommodation if desired or will refund the booking fee. The guests must us inform about a case like this until 24 hours.

3.2 Decease

In case of death of one of the family members (mother, father, husband / wife, sister, brother and son), the booking fees will be refunded according to our cancellation policy. It needs a death certificate for proof.

3.3 Natural disasters and other unforeseeable events

If natural disasters (avalanche, blizzard, cyclone, hurricane, earthquake, flood, landslide), war, terrorist attacks or nuclear accidents make it impossible for the host to meet his booking obligations the Guest will not be reimbursed.

Availability, Errors and Inaccuracies
We are constantly updating our offerings of products and services on the Service. The products or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other web sites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Contests, Sweepstakes and Promotions
Any contests, sweepstakes or other promotions (collectively, “Promotions”) made available through the Service may be governed by rules that are separate from these Terms. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.

Content
Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material (“Content”). You are responsible for the Content that you post to the Service, including its legality, reliability, and appropriateness.

By posting Content to the Service, you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service. You retain any and all of your rights to any Content you submit, post or display on or through the Service and you are responsible for protecting those rights. You agree that this license includes the right for us to make your Content available to other users of the Service, who may also use your Content subject to these Terms.

You represent and warrant that: (i) the Content is yours (you own it) or you have the right to use it and grant us the rights and license as provided in these Terms, and (ii) the posting of your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.

Contests, Sweepstakes and Promotions
Any contests, sweepstakes or other promotions (collectively, “Promotions”) made available through the Service may be governed by rules that are separate from these Terms. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.

Content
Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material (“Content”). You are responsible for the Content that you post to the Service, including its legality, reliability, and appropriateness.

By posting Content to the Service, you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service. You retain any and all of your rights to any Content you submit, post or display on or through the Service and you are responsible for protecting those rights. You agree that this license includes the right for us to make your Content available to other users of the Service, who may also use your Content subject to these Terms.

You represent and warrant that: (i) the Content is yours (you own it) or you have the right to use it and grant us the rights and license as provided in these Terms, and (ii) the posting of your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.

Accounts
When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trade mark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

Intellectual Property
The Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of P&P group GmbH and its licensors. The Service is protected by copyright, trademark, and other laws of both the Switzerland and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of P&P group Ltd liab. Co.

Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by P&P group Ltd liab. Co..

P&P group GmbH has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that P&P group Ltd liab. Co shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

Limitation Of Liability
In no event shall P&P group GmbH, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Disclaimer
Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

P&P group GmbH its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

Governing Law
These Terms shall be governed and construed in accordance with the laws of Switzerland, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.